DJI Warranty

[Solly747]

I bought my vision 2+ in February 2015. Only flown 4-5 times with no crashes. Now the camera has failed and needs replacing. At this stage DJI not covering the cost as they say the camera has only got a 6 month warranty. Absolutely pathetic. A new camera replacement will cost over $600. I love flying the phantom but am seriously thinking of selling it and changing brands. I feel I have been betrayed.
Solly from Australia.

 

[fishingal]

I had the same problem with my DJI Phantom 2 Vision Plus and I send it back but it it was probably around 5 month after purchase and they fixed with out any cost.

 

[Solly747]

Doesn't fill you with confidence when parts are failing with less than 12 months use.

 

[MapMaker53]

DJI is known for their terrible or non-existent support. I feel for you. i would contact one of the repair service guys who frequent this forum. They give better turn-around time at better prices and go out of there way to make the repair process smooth for you. No way would I give any additional $$$ to DJI for any repair.

 

[Solly747]

Thanks for the information. At this stage I don't feel as though I should have to pay anything. If I don't get any satisfaction I will go through the Australian Consumer Affairs. I bought the drone as a complete unit with 12 months warranty. The other low act is charging $1200A for a new camera. The whole drone cost $1500A. This is a very bad situation at the moment.

 

[griter34]

I converted my p2v to a p2v+ for under $500 using eBay parts. Flies great! And I got a lot of satisfaction out of the build. Avoid dji altogether and you'll be happier.