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DJI Shipping problems.

Discussion in 'Pro/Adv Discussion' started by Kranmc, Aug 25, 2015.

  1. Kranmc

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    Anyone had this problem. Ordered some new props; waited for them to be shipped now they're at the FedEx terminal in Memphis held up.
    This is what FedEx writes:

    Clearance instructions from the importer are required.
    Recommended action:
    Importer must provide instructions.
    Reason for delay:
    Importer needs to provide tariff number.
    Recommended action:
    Importer to provide.
     
  2. acherman

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    Location:
    Alberta, Canada
    The only thing I can thing of is they may be waiting for customs brokerage info. Maybe?? I get calls from UPS/FedEx when importing some items from the US into Canada, and they won't clear customs until they have brokerage info. I usually just use the carrier to save time (and not money). But, they usually call and leave a message if I can't answer. You could possibly call with your tracking info and see what's up.
     
  3. Kranmc

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    Thanks for the info. I contacted DJI by email. They seemed to reply with a couple of automated bs responses and after a couple of days the props showed up at my door. Lesson learned- that if you can buy the items from inside US do so, because it also took nearly 1 month for the stuff to arrive from the time I ordered them.
     
  4. acherman

    Joined:
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    Location:
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    I must be a lucky one. I have ordered 3 separate times direct from DJI, and haven't had a problem. Everything has come quite fast (other than my original bundled battery). I have another order arriving tomorrow, ordered last Friday (black CFR props, charging hub, battery).
     
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