Dji Phantom 4

Colin Eglington · Apr 22, 2016

I hope someone can help me. I recently, last week in fact purchased a Phantom 4. Beautiful machine except that I came in contact with an object and damaged two propellers. In itself this was not a problem because as part of the package I received two sets, so no problem I thought. However on closer examination I found that I had damage one of the propeller fixing adapters connected to the motor. This is a plastic part and obviously very vulnerable. On contacting UK support centre I found that they do not hold spares for this model, I have emailed as many DJI support centres throughout the world and up to now nobody can find the 20 pence part I require to get my £1300 machine back in the air.

Can't believe that after developing such a sophisticated model they cannot support with spares that are obviously required.

Does anyone have any advice for me other than learning to fly better!

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Multicoptertec · Apr 22, 2016

Can't seem to source that part, or even a motor. I'll look some more.

Colin Eglington · Apr 22, 2016

It's quite unbelievable that Dji can manufacture and sell this product without spare part support. I am have to look at 3 d printing to manufacture this essential piece. With no propeller it's really difficult to fly!

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Multicoptertec · Apr 22, 2016

I agree. It takes a while, but eventually, they may show up.

Colin Eglington · Apr 22, 2016

Multicoptertec said:
I agree. It takes a while, but eventually, they may show up.

The problem is the word "may" it would be great to hear "will" then I would be more confident but as it stands I a regretting buying the P4, I am really sorry to say.

Multicoptertec · Apr 22, 2016

I would get on the phone with DJI, ask for a manager if necessary. Surely someone could ship you this simple part. Don't take no for an answer.

Colin Eglington · Apr 22, 2016

Multicoptertec said:
I would get on the phone with DJI, ask for a manager if necessary. Surely someone could ship you this simple part. Don't take no for an answer.

Do you have the number I should call - I have tried so may but to no avail?

Multicoptertec · Apr 22, 2016

I called DJI to see if they would send me the part. Then I would have sent it to you. The rep I spoke to said that until parts appear on their website, they are not available. They suggested to send the copter in. I told them that would be cost prohibitive, when all I needed was a tiny part. What I suggest to try is remove the part (hex driver), put it in an envelope, and mail it in with your return info. You might get lucky, and get a replacement. Or, call them and get an authorization to send just that part for possible warranty. The phone number is 818-235-0789.