- Joined
- Sep 18, 2014
- Messages
- 126
- Reaction score
- 49
Some might remember that I have had 2 flyaways. (P2) One total loss, (Hit RTH, never saw it again) and one flyaway crash which was recovered due to Trackimo. After the 2nd flyaway, I called DJI and after sharing my story and giving proof of purchase etc. they authorized me to send it in to CA for repair and IF it was a warranty issue, might fix it for free. I wasn't hopeful but sent in all pertaining paperwork. After 2 months, I finally get an email from DJI today:
D. S. (DJI Technology )
Jun 11, 15:03
Dear _______________,
Upon inspection of your Phantom we found the compass and video transmitter were damaged and have been repaired. The gimbal was found to be imbalanced with a bent pitch servo. The components for the gimbal have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
Sincerely,
DJI Repair Team
The Future of Possible
DJI North America
Really surprised but pleasantly satisfied that they repaired my P2 under warranty service. Interesting thing is, the P2 doesn't have a video transmitter that I'm aware of, does it? I was really hoping that due to my total loss and this crash that DJI was going to offer me a major discount on the P3P, but since I knew it was going to take a while, I just went ahead and bought a P3P on my own. Won't be keeping the P2 as I will sell it with the backpack now that it is factory serviced and is basically a refurb unit! It does make me feel a lot better about DJI and the P3P that I am quite happily flying now! Maybe they aren't as cold hearted as some say they are? I'm sure there are other stories the opposite of mine as well, but I'm a happy flyer!
D. S. (DJI Technology )
Jun 11, 15:03
Dear _______________,
Upon inspection of your Phantom we found the compass and video transmitter were damaged and have been repaired. The gimbal was found to be imbalanced with a bent pitch servo. The components for the gimbal have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within 1-2 business days.
Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!
Sincerely,
DJI Repair Team
The Future of Possible
DJI North America
Really surprised but pleasantly satisfied that they repaired my P2 under warranty service. Interesting thing is, the P2 doesn't have a video transmitter that I'm aware of, does it? I was really hoping that due to my total loss and this crash that DJI was going to offer me a major discount on the P3P, but since I knew it was going to take a while, I just went ahead and bought a P3P on my own. Won't be keeping the P2 as I will sell it with the backpack now that it is factory serviced and is basically a refurb unit! It does make me feel a lot better about DJI and the P3P that I am quite happily flying now! Maybe they aren't as cold hearted as some say they are? I'm sure there are other stories the opposite of mine as well, but I'm a happy flyer!