DJI Customer Support - Next Level

Joined
Dec 4, 2018
Messages
65
Reaction score
27
Age
33
I have been in contact with DJI Customer Support since November. DJI returned my drone in worse condition then how I sent it to them. I sent it back to them in December and nothing has been done for a month now. I have spoken to "supervisors". Does anyone know of a way to speed up this process? They have my drone so they can take their sweet time. Any advice would be helpful. Thanks!
 

msinger

Approved Vendor
Joined
Oct 30, 2014
Messages
30,668
Reaction score
10,067
Location
Harrisburg, PA (US)
Joined
Dec 4, 2018
Messages
65
Reaction score
27
Age
33
Thanks. I will give it a shot. I posted on the forum. Let's see what happens.
 
Joined
Feb 4, 2017
Messages
1,155
Reaction score
458
Age
74
Location
Saltillo, Mississippi
I had a replacement P4 sent to me with the prop retainer clips removed. Had to send them a video just to prove it before they agreed to send me replacements. It only took five weeks after a moderator here helped me! You might contact one of the moderators and try that. DJI customer service is the worst in the world IMO I’ll never send anything else to them even if it is a warranty issue!
Good luck, you’ll need it!
Jim
WA5TEF
 
Joined
Dec 4, 2018
Messages
65
Reaction score
27
Age
33
I posted in the forum and someone from DJI responded, making it a time priority whatever that means. I’ll let you know what happens. Thanks.
 

Forum statistics

Threads
134,463
Messages
1,390,965
Members
98,017
Latest member
Gazfly