DJI Customer Support - Next Level

Joined
Dec 4, 2018
Messages
66
Likes
26
Age
32
#1
I have been in contact with DJI Customer Support since November. DJI returned my drone in worse condition then how I sent it to them. I sent it back to them in December and nothing has been done for a month now. I have spoken to "supervisors". Does anyone know of a way to speed up this process? They have my drone so they can take their sweet time. Any advice would be helpful. Thanks!
 

msinger

Approved Vendor
Joined
Oct 30, 2014
Messages
30,281
Likes
9,863
Location
Harrisburg, PA (US)
Website
www.PhantomHelp.com
#2
Joined
Dec 4, 2018
Messages
66
Likes
26
Age
32
#3
Thanks. I will give it a shot. I posted on the forum. Let's see what happens.
 
Joined
Feb 4, 2017
Messages
1,124
Likes
446
Age
74
Location
Saltillo, Mississippi
#4
I had a replacement P4 sent to me with the prop retainer clips removed. Had to send them a video just to prove it before they agreed to send me replacements. It only took five weeks after a moderator here helped me! You might contact one of the moderators and try that. DJI customer service is the worst in the world IMO I’ll never send anything else to them even if it is a warranty issue!
Good luck, you’ll need it!
Jim
WA5TEF
 
Joined
Dec 4, 2018
Messages
66
Likes
26
Age
32
#5
I posted in the forum and someone from DJI responded, making it a time priority whatever that means. I’ll let you know what happens. Thanks.
 

New Threads

Forum statistics

Threads
132,399
Messages
1,372,295
Members
96,671
Latest member
Highscan