- Joined
- Nov 23, 2015
- Messages
- 199
- Reaction score
- 20
- Age
- 47
So is dji customer support normally difficult to deal with?
My advanced fell from launch position, a few weeks ago and the shell cracked. Additionally the camera Gimbal was giving a motor error. I sent it and got a bill for 331$. This is a quad that bought on januar11th, so a month old at the time.
I asked them to review the warranty info and other than the call center giving me the email for accounts receivable I can't get any addtional info. They wont respond to said emails.
After this foolishness it would take alot for me to give dji any more of my money,
I bought a standard in November, liked it so much I bought an advanced in January, and now I can't help but feel like a chump.
My advanced fell from launch position, a few weeks ago and the shell cracked. Additionally the camera Gimbal was giving a motor error. I sent it and got a bill for 331$. This is a quad that bought on januar11th, so a month old at the time.
I asked them to review the warranty info and other than the call center giving me the email for accounts receivable I can't get any addtional info. They wont respond to said emails.
After this foolishness it would take alot for me to give dji any more of my money,
I bought a standard in November, liked it so much I bought an advanced in January, and now I can't help but feel like a chump.