Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Professional Cracked Remote Sticks! What's your experience been w/ DJI Repair North America

Discussion in 'Phantom 3 Help' started by Sefeing, Jun 9, 2016.

  1. Sefeing

    Joined:
    Apr 9, 2016
    Messages:
    20
    Likes Received:
    1
    Hey all,

    The right control stick on my P3P remote just decided to snap and become wobbly inside the remote. Contacted DJI chat, and so far so good. Just curious at the turn around time I'm looking at for the remote.
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    25,647
    Likes Received:
    7,785
    Location:
    Harrisburg, PA (US)
    The turnaround time is no doubt a constantly moving target, so it would be best to ask DJI directly. They should know what the current turnaround time is for that type of repair.
     
  3. snerd

    Joined:
    May 5, 2015
    Messages:
    2,632
    Likes Received:
    1,589
    Location:
    Oklahoma
    That's wild! Mine just did the exact same thing! Something loose under it, inside the case, it gets hung up and won't move up or down unless I lift it up to move it. I sent it in with my bird for a failed motor mount, they sent shipping label. I was surprised, as I informed them that it's over a year old!
     
  4. Sefeing

    Joined:
    Apr 9, 2016
    Messages:
    20
    Likes Received:
    1
    How long did it take for you to receive your shipping label??
     
  5. snerd

    Joined:
    May 5, 2015
    Messages:
    2,632
    Likes Received:
    1,589
    Location:
    Oklahoma
    Next day! But it was the aircraft that was the main repair, for the failed motor mount.
     
  6. Sefeing

    Joined:
    Apr 9, 2016
    Messages:
    20
    Likes Received:
    1
    Whelp, now my problem may be UPS... I handed the remote to the driver dropping off stuff at my office on Friday and it still hasn't been scanned in...
     
  7. bearmikie

    Joined:
    Oct 23, 2015
    Messages:
    61
    Likes Received:
    15
    Location:
    Sacramento, Calif
    WHAT EVER YOU DO USE YOUR VISA! I have had nothing but trouble with DJI Customer Service. A P3P bad right out of the box. They would not give me a new. Even after they had 3 tries and 3 months to fi it. VISA stepped in. I got to keep the P#P, fixed and a refund of the full purchase price. Use VISA for everything
     
    jsposito likes this.
  8. jsposito

    Joined:
    Mar 6, 2017
    Messages:
    317
    Likes Received:
    27
    What kind of damage do you think we have to have to our P4's before dji actually replaces the p4 or "repairs it.".
     
Loading...
Similar Threads - Cracked Remote Sticks Forum Date
Dreaded cracked motor shell Standard/4k Discussion Monday at 9:21 PM
Replacement Shell Cracked Pro/Adv Discussion Jul 9, 2017
Cracked battery encasement Phantom 4 Help Jul 7, 2017
Standard My vibration board is cracked Phantom 3 Help Jun 2, 2017
My phantom 3 standard's gimble vibration board is cracked Standard/4k Discussion Jun 2, 2017