Ok,
Made Jacob aware of your issue, as you know he is a busy guy ( he has a few sites he takes care of, so if he does not reply RIGHT AWAY, give him time, he WILL reply!
Take care, my friend, hope your problem gets resolved for you!
I have tried to pm which I think it is start conversation and if I look at my conversations they are all three there but no response. All three were to purchase something so i feel they didn't even get it. Any advise would help thanks