I had a Camera Sensor Error on my
P4P+V2.0. It had been in a few minor "crashes" but I would describe them more like hard landings. Anyways, it was 3 months old and under warranty so I spoke with DJI, they said it would be covered under warranty. They sent me a shipping label so I shipped it off. After they received the drone, they said the data they collected suggested it was user error which caused the Camera Sensor Error, therefore, it would
not be covered under warranty so I would have to pay them to fix it... $396. DJI will fix every little thing wrong with the drone before they send it back to you, including scuffs or minor issues. After going back and forth with them, DJI agreed to return my drone to me for free. I called a local shop and they can fix the issue for $125.
Any idea what the local shop did to fix the drone for you?
Having the same problem here - not a V2 though... never crashed - always hand caught the drone...
This is my post in another thread and I'm waiting for responses:
Phantom 4 Camera sensor error FIXED :)
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I think I have the exact same problem and this is a
phantom 4 pro that has never crashed in all the 1 year and 10 months that I've been operating it, and it suddenly pulls this crap on me... I can see some slightly circular lines see picture (that I got in this thread
Phantom 4 Pro - Camera Sensor Error - Hardware Malfunction and I have a similar problem) ... and then I get "Camera Sensor Error" and the visual feed becomes intermittent... I move the camera up and down, but the feed stays the same... then suddenly it's back again... When this happens, camera settings seem to be reset... and if i'm filming, it stops...
This is the SECOND drone I'm having this issue with, I have a backup standard phantom 4, that has almost the same problem, but you slap the gimbal to the left and the feed comes back up... had sent it to repairs to a shop here that charged me $100 to replace the flex cable (that I could have done myself) ... only to see the exact same problem reappear after 3 months of limited use... (may be flew it at most 10 times)...
Now I'm stuck with 2 Non working drones!!! AND there is no Service center in Mauritius (my country)... and I'm well beyond any warranty period!!!
Can anyone point me in the right direction as to how to resolve this?
Also note that I have not recently updated the drone or the app... the thing has been just like it is for months... ( I always hit Ignore - when it wants me to update )
Any chance this problem has been documented by now, I mean after almost two years... Is there a fix?
Can anyone confirm that it's that part identified by
@ Ibrahim moh above that's responsible? I'm not losing feed completely, it's intermittent, I've opened up the drone took that Amarella part out and air pressure dusted it, and put it back and the problem seemed to have been GONE... but during the first flight the next day, it happened again... but not with the same intensity as before... So I'm thinking it should be fixable from here... it acts as if something is loose... I've checked both ends of the flex cable, everything is very neat, no signs of abrasion... and like I said my P4 with the changed flex cable was good for less than 10 flights...
And this drone NEVER crashed, and neither did my P4, that's quite annoying I don't find it acceptable that I have to spend money on this now... this is something DJI should be able to fix for free, since it's a malfunction of some sort and not operator error... even after the warranty period. Now I'm stuck with two very expensive drones that I can't use and that's very troublesome...
Very grateful if you can help! I have some jobs coming up next week and I don't know what to do... not sure the clients are going to be very happy if I show up with only my Mavic Air.
PS: I've also noticed that my drone has a bit of a difficulty now to lock on satellites and switch to GPS mode ... takes up to five minutes - in OPEN AIR... and I remember that this was happening with my Regular Phantom 4... Could this be a related problem?
