Hi,
I purchased a Hubsan H502E drone for $74 from Banggood.com. It is about $98 on Amazon. It is one of the cheapest drones with GPS and RTH. I wanted to practice manual mode with it before I use my P4P.
I received it about 10 days ago and flew it the next day and it flew twice for 4 to 5 minutes and returned home using RTH button.
Next day, It did not bind the first time. Then it suddenly blinded, and it flew off towards south !!! I tried to use the manual mode and it kept going towards the tall tree a street away. I found out that it is stuck in a pine tree.
I contacted Banggood same day filing a "resend item" describing how it Flew Away. I received an email from the customer service that I need to have the drone to verify it being faulty ! And they could credit me $20 for the inconvenience!!!
I drove by after 3 day on a windy day and found the drone on the ground. It did bind, but one of the propellers was not turning. After doing some research, I found out that motor failure is a typical problem with this quad. The other problem is the plastic bearings which is best to be replaced with metal bearings.
I then contacted Banggood and sent them photo of propeller not turning. I receive an email from their CS that the shipping cost is too high and if I could repair it, they would pay for the motor and repair cost!!! I emailed them their return policy and that they pay for return shipping and I expect a new quad.
What should I expect from Banggood defective quadcopter return policy ? I even told them that I purchased $60 in accessories for this quad from them !
This is my first time I am dealing with a Chinese online retailer . What should I expect ? Any experience?
Would I have been better off pay %33 extra and buy the quad from Amazon? Should I take the $20 and run ?
Thanks!
I purchased a Hubsan H502E drone for $74 from Banggood.com. It is about $98 on Amazon. It is one of the cheapest drones with GPS and RTH. I wanted to practice manual mode with it before I use my P4P.
I received it about 10 days ago and flew it the next day and it flew twice for 4 to 5 minutes and returned home using RTH button.
Next day, It did not bind the first time. Then it suddenly blinded, and it flew off towards south !!! I tried to use the manual mode and it kept going towards the tall tree a street away. I found out that it is stuck in a pine tree.
I contacted Banggood same day filing a "resend item" describing how it Flew Away. I received an email from the customer service that I need to have the drone to verify it being faulty ! And they could credit me $20 for the inconvenience!!!
I drove by after 3 day on a windy day and found the drone on the ground. It did bind, but one of the propellers was not turning. After doing some research, I found out that motor failure is a typical problem with this quad. The other problem is the plastic bearings which is best to be replaced with metal bearings.
I then contacted Banggood and sent them photo of propeller not turning. I receive an email from their CS that the shipping cost is too high and if I could repair it, they would pay for the motor and repair cost!!! I emailed them their return policy and that they pay for return shipping and I expect a new quad.
What should I expect from Banggood defective quadcopter return policy ? I even told them that I purchased $60 in accessories for this quad from them !
This is my first time I am dealing with a Chinese online retailer . What should I expect ? Any experience?
Would I have been better off pay %33 extra and buy the quad from Amazon? Should I take the $20 and run ?
Thanks!
