So because someone didn't go and do their research DJI shouldn't have to stand behind their statement? That's almost like saying, " I didn't see the speed limit sign so I drove at the speed that made me feel comfortable and LE shouldn't be able to ticket you"... Yes I'm being silly and sarcastic but DJI isn't the only company with this policy.
It's merely a policy to help protect and enhance their "Dealer Network" and something we'll see more and more with more International business models being incorporated into US businesses. One company I was a dealer for was a LOT more restrictive with their products than DJI is... thus far anyway.
Here's the actual text from DJI about (from 1 year ago this month)
Dear DJI Creators,
To provide you with ever better service, DJI will now only provide warranty services for products purchased from Authorized Resellers. Products purchased from unauthorized Resellers are not subject to warranty services. This rule takes effect today. Customers who have already bought DJI products will not be affected.
Before buying a DJI product, visit the official DJI website to find an authorized DJI dealer where you can make your purchase.
When applying for a warranty service, the sales invoice of the product requiring warranty repair must be provided.
North America aftersales services contact email: [email protected]
Best regards, DJI (originally posted on 8/1/2016)