stuck with 720p

I bought my drone from Best Buy about 2 weeks ago. I can't seem to get 2.7k or 1080 video. I plugged my drone in directly via the usb on the side of the top part of the gimble (no luck only got 720p) I went to the store and bought a Digipower 42-in-1 multi card reader, popped out my sd card...