Recent content by Reg55

  1. R

    Hi all.... Please help

    I appreciate and understand that. But I find that very disappointing, that they offer no support or interest. For contrast, I have used Nikon for years and I expect them to last for years if not decades. Any issues I have had, small or large Nikon stand behind their product. The attitude of...
  2. R

    Hi all.... Please help

    I have just heard back from DJI. As my purchase was June last year, it is outside the year warranty. Which i already knew, but I am very surprised and upset to hear they will not even look at the flight logs or have any communication. Almost $2000 dollars and they will not even have a...
  3. R

    Hi all.... Please help

    I am unsure as I always check the battery pre flight, and they all clipped home solid. Not to say something didn’t give out, but on wouldn’t have thought so as getting them in and out was always a good tight fit
  4. R

    Hi all.... Please help

    Unfortunately no, it sounds dumb now but I did not think to put an identification sticker on it. That’s how much faith I had in DJI, it did not cross my mind. Very hard lesson learned
  5. R

    Hi all.... Please help

    Would the battery issue be worth mentioning to DJI in a follow up? They said 2-3 days for their engineers to look at the flight data, which means the drone is long gone but it may be worth probing deeper with them
  6. R

    Hi all.... Please help

    Thank you for taking the time to respond. I did not know that about the battery issue and then correcting it on the V2. I sent all the information off to DJI so it will be interesting to hear what they say. I really am stuck between a rock and a hard place, as I enjoy the passion and energy...
  7. R

    Hi all.... Please help

    Thank you for the reply. When it disconnected I was not alarmed, it is common. But always has reconnected shortly after, when there was no reconnection I went to the last place it was while there still would be battery and should have connected. It is as if it was shot out the sky. I’m...
  8. R

    Hi all.... Please help

    I did notice the battery temperature which I found rather odd as it was cold last night, I have also forwarded this to DJI but I am unsure where I stand as the drone was purchased last may
  9. R

    Hi all.... Please help

    Apologies if I am having a senior moment lol What would be the relevance or implications if this was the case? I used the same settings as always, but would like to know if I hit or changed anything unintentionally Thanks again
  10. R

    Hi all.... Please help

    Thank you for the responses. The building on the corner is only 3-4 stories high, so no where near that height. I agree with your theory as that is the straight line back. Never before have I had it totally disconnected, I moved my position and even jumped in the car to be closer and it never...
  11. R

    Hi all.... Please help

    Thank you for the reply. I had a look on that website and nothing stood out to me, in reading the logs and from my first hand experience I believe there was a catastrophic malfunction of some kind. If there is anything telling in the logs it is beyond my understanding, which is definitely...
  12. R

    Hi all.... Please help

    Hi, Long time lurker here It pains me for this to be my first post, my name is Reg and tonight I lost my Phantom 4 Pro. I was out around 2000 feet at 200 altitude, direct line of sight, 46% battery, 17 satellites and all was looking well as I had done countless times before. I had no warnings...