I had this problem last week with a different new bird. I think I got it to take the update but the camera never ended up work, I ended up having to ship it to DJI, in the mean time I contacted the dealer I bought it from and they shipped me a replacement and this one doesn't work either.
New phantom 3 out of the box, won't take a firmware update. The first time it went 10-15 min before failing, I cleared the card, redownloaded the software and it fails now in under a min. Suggestions?
Well I appreciate all the help and suggestion. I'm waiting on a labor from DJI and I will get it sent off as soon as possible.
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Yes on the app as well, sadly it appears my bird is off to DJI was really hoping to avoid that. I'm really excited to get into this. Oh well, hope my their repair times is decent. Anyone sent something in recently?
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According to the app, when I checked firmwares the bird is showing: 1.7.6, the rc is showing: 1.5.8. The video problem was happening before that though, initial turn on there was no video.
Yep, just did that before I attempted the firmware update. Pushed down on them all to ensure proper seating and then tried to video - sadly nothing.
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When powered on my phone via the RC is telling me that software on the phantom is 1.7.60. Although, it told me yesterday that it never completed the firmware update. I just tried re-doing the firmware update and I got this in the text file after about a min:
Result: Failed.
Reboot the aircraft...
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