So I would say that I'm satisfied with DJI. Yes I think it was a little bit long roughly about eight weeks but that's to be expected so I think I'm highly satisfied I didn't pay for any return shipping and I didn't have any out-of-pocket expenses. I don't know if it was something wrong with...
D. S. Yesterday at 12:56
Dear Ghettobird,
Upon inspection of your Phantom we found the main board and shell were damaged. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. You should receive a tracking number in a separate email within...
J.V. June 17, 2015 19:01
Dear Ghetto Bird
We have checked your unit into Zendesk, our customer support database.
Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair...
My unit was checked in on 6/17/15 and I had no correspondence from the company. I called to check in with the number they provided in the zendesk email. If you have not set up your account with the zendesk I would do so. It just gives you updates on your status, and you can email them directly...
Well I said I would post an update with the final resolution. My P3 will be here 8/18/15 with no out of pocket expense. I'm totally surprised. I just knew they were going to be digging in my wallet. So I satisfied with my results. Can't wait to fly
I agree. DJI finally sent me an email from their zendesk on July 2 stating that they recieved it after it had been delivered to them for about two weeks. I think I might just sell it when I get it back. It's just not worth the hassle dealing with their non existence customer service. I had my P3...
Not to get off subject, but I find it really odd that dji has released all of these firmware updates and the P3's have only been out almost a full month now, I think they're using their customers for lab rats
I'm confused as I have a P3 in for HOPEFULLY warranty repair work also. So they said it was a compass error ( seems like that would be covered) and they send you a bill for $662 for a replacement that is unheard of. So basically there is No manufacturing warranty. If they offer me a 50% discount...
I'm sorry for your loss. I would advise you to check out this thread on this site " phantom 3 malfunction and crash". I had my P3 for about two weeks and it went down like it was thrown from the sky. On the thread I mentioned there were two other people that had something similar happen to them...
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