Recent content by callums dad

I've got an update and it's good news ! I contacted dji support as I had not heard anything for a while , they replied saying that my case had been changed to warranty and repairs would take place shortly. Three days later the drone arrived fully repaired. I've not had any correspondence to let...

Thanks for that , it's appreciated.

Ive posted a couple of emails which hopefully show the breakdown of the repair estimate and the follow up reply from dji when I questioned it .they now have all they need and I'm waiting on the verdict.

Hi there Craig, It appears you have not applied this case as a crash case and therefore the system did not partake the necessary steps to request your data analysis, as such it has not been performed. If you still wish your data analysis to happen I will be in need of a filled in...

Dear DJI User, This message is from DJI Support. A quote detailing the cost to repair your product Phantom 3 Standard is included in this Email. Click Repair Progress Inquiry for the detailed damage information. For further inquiries, please contact [email protected]. Proforma Invoice...

Thanks Rod, ill try that. id like to post the correspondence as it may be of interest to other members. regards , Craig

all I was trying to post was the email reply from dji ? I saved it to documents on my laptop but got the error message when I tried to upload it here . I understand the dat file is with the drone , thats why I said I guess I'm in their hands. ive had another email from dji saying that they have...

just a saved email ? should be easy I know !

I guess I'm in dji s hands as they have the drone , we will see !!

Hi all. ive saved the email from dji requesting me to send the data and an analysis form but couldn't upload it ? I get a message saying " the uploaded file does not have an allowed extension" I could do with knowing how to do this so I can keep you all up to date with any correspondence. sorry...

Thanks for all your input so far, it looks like what I saw is backed up by the data. as stated the drone is with dji . I sent them an email questioning the repair bill and I've had a response saying that they wanted the data which I have hopefully sent along with a form, ill keep you up to date...

how did you do that !! then again probably be lost on me. yes that's the correct flight, thanks.

i did say I'm not great with computers ! ive got the data on both dji flight log and airdata but cant see what to do next ??

ok ill try and do this , there were four flight files created and this should be the last one when the crash happened, would it help if they were all uploaded ??

something does not look right ,the record I uploaded made sense to me yet when I click on the flight record below my post it opens a page of symbols ??