Recent content by B-man

There customer service is freakin terrible...half the time there phones are down. And when they are working the computers are down so they can't look anything up. Horrible. My phantom 4 pro was sent in weeks ago. It was supposed to be expedited including 2 day air...been there for about 2.5...

Mine was sent in as an express 2 day air as the repaired drone I received had issues. Shows it was signed for on April 5th. It's now April 11th and still doesn't show as received. Terrible. Been without my drone for 3 months.

I'm with this guy...crashed my drone. They had it back in 3 weeks that included 2 weeks of shipping. Not bad at all!! With that said there were battery issues with my replacement drone so it had to go back. But I expect another round of decent customer service.

Dealing with DJI is painful...they came back and said they don't fit because I'm using the wrong batteries. Hahahaha In the video I show using both phantom 4 and phantom 4 pro batteries. Neither fit properly.

I've had the opposite happen to me...I sent dji a note. Note sure I'm comfortable flying with it like this..

Anyone know if DJI plan to code a centering feature into the app similar to the horizon feature. I think it would be a good idea on there part and would prevent countless returns.

I too have been having issues with video feeds...green bar, freezing, etc. haven't tried to trouble shoot yet. Will trouble shoot this Thursday.

The landing in the tree and damaging the drone is noticeably absent from your original post. Nevertheless good luck with the repair. Know that you will not get your same drone back.

I feel like this is why DJI is overwhelmed with returns...fixable items that with a little research can be fixed on your own.

Here is the link...scroll to the bottom How to center the camera Phantom 4 Pro

Reference the DJI forums... There techs recommend that the gimble be manually manipulated. The gimble rides on a rubber ring. Sometimes it becomes un centered during shipping or violent shaking. I did it to mine and has been good ever since.

I'd be hesitant to send it back. You will not get the same drone back. I already went thru the same process. Drone that came back has a camera that was slightly pointing to the left. Did you try the recommendation to turn off the drone and physically manipulate the camera in the direction it...

I'm relaxed. The reason I asked is because I've seen YouTube videos where people were getting repaired drones back with entire gimbals missing...

anyone else?

posted in p4p but figured it would get more visibility here... Need help!!! Long story short, crashed my P4P. Sent in my drone and remote excluding batteries, sd, and props. Just got notification that it was repaired and they are shipping it back. It's a different serial number. No surprise...