I agree. 4 weeks to open a box and assign a work order number? Their answer was that they just moved to a new location, and it has caused a lot of confusion. I thought they made that move 6 months ago...? Sounds like excuses for being severally understaffed!
Finally reached someone by phone.
The rep said they are 3-4 weeks behind on repair check-ins. And once the item is checked in, then it's about a 4 week turn around before the repair is done and mailed back out. ??? 2 Months ??? Might as well do what SJBrit did, and just buy a new H3-3D...
I have this very same issue.
Contacted DJI in LA and they asked me to send them just the gimbal to recalibrate it.
Sent it in almost 3 weeks ago. I think i read that their repair turnaround is 4 weeks.
I've sent in 3 emails and tried to call to find out if they have received the gimbal, but...
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